Frequently Asked Questions

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Benefits

Benefit Information

Plan Highlight Flyer

Eligibility, How to Enroll, Benefits, Cost, and Dates

Brochure

A Guide to Your Plan

Master Policy

A Complete Guide to Your Benefits

Summary of Benefit and Coverage

What Your Plan Covers and What You Pay for Covered Services

Summary of Benefit and Coverage

Summary of Benefit and Coverage Glossary

Academic Emergency Services (AES)

Services and Benefits for Travel Emergencies

AES Flyer

AES Case Opening Guide

Telehealth and Behavioral Health Services

Virtual Visits for Students Enrolled in the Student Health Plan

AcademicLiveCare (ALC)

For Medical/Urgent Care, Therapy, Nutrition, and Psychiatry

AcademicLiveCare User Guide

Help with Signing Up and Getting Care with ALC

Prescription Drug Formulary

Advantages of Membership

ASAP - Academic Student Assistance Program

Protecting Your Physical, Mental and Financial Wellbeing

ASAP Flyer

ASAP Online Tools and Resources

Use company password AHP1.

Kindly, Human Peer-to-Peer Support

Connect with a Listener who has shared a similar experience

Access Peer-to-Peer Support

Get started by creating an account or logging into Kindly, Human

Kindly, Human User Guide

Kindly, Human Flyer

Behavioral Health Resources

Behavioral Health Information

MindCheck - Behavioral Health Tool

988 and the Suicide Prevention Lifeline

Aetna Discount Programs

Discounts for vision, hearing and more

Home Benefits Enroll/Cost Contact Regulatory Notices

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